Open Loops
Weekly reports reset every week. Voiz Report keeps work ‘open’ until it’s actually closed, so follow-ups don’t disappear into next Friday’s summary.
Weekly reports have a weird flaw: they reset the world every Friday
A traditional daily or weekly report is a document.
Documents get filed.
Then the next report starts fresh.
That “fresh start” sounds nice.
Operationally, it’s a trap.
Because a lot of work is not done in one reporting period:
- a part is ordered (but not installed yet)
- a vendor is contacted (but not on-site yet)
- a risk is contained (but not fixed)
- a customer is updated (but the root issue still exists)
The report says what happened.
But it doesn’t reliably keep the unfinished work visible.
Voiz Report’s surprising advantage over traditional daily/weekly reporting is this:
Voiz Report makes it normal to track open loops.>
A micro-report creates a thread that stays “open” until someone closes it (or explicitly defers it).
That changes outcomes across industries because it fights the real enemy of execution: nearly-done work piling up.
What you’ll learn (outline)
- What an “open loop” is (and why weekly reports hide them)
- The simple rule: capture a fact + assign a close-out condition
- What this looks like in maintenance, construction, logistics, and healthcare/home services
- Mini case study vignette: the vendor follow-up that stopped vanishing
- A 6-field template you can steal
The simplest model that fixes follow-through: WIP, not prose
If you want work to finish, you need visibility of work-in-progress.
Kanban calls this out directly: WIP limits force teams to focus, reduce context switching, and make bottlenecks visible by limiting how much can be “in progress” at once.
Source:
- Atlassian: Working with WIP limits for kanban https://www.atlassian.com/agile/kanban/wip-limits
Weekly reports do the opposite.
They encourage an endless stream of “started” work, because the writer can always say:
- “in progress”
- “we’re looking into it”
- “pending vendor”
Voiz Report works better when you treat reporting like this:
- every report is either closed (nothing more needed), or
- it’s an open loop that must have a next owner and a close-out condition
The rule that matters: an open loop must name its close-out condition
When someone records a Voiz Report micro-report, the goal is not “tell a story.”
The goal is:
- capture what changed
- define what “done” means
- route the next step
Process platforms describe the core mechanics the same way: structured steps, assignments, approvals (when needed), and an auditable trail so work doesn’t slip.
Source:
- Process Street: Ops workflow automation https://www.process.st/product/ops/
Traditional forms aren’t designed around open loops.
They’re designed around “collect responses, then analyze.”
That’s fine for surveys.
It’s fragile for operations.
Source:
- Google Forms Help: How to use Google Forms https://support.google.com/docs/answer/6281888?hl=en
What “open loops” looks like across industries
Same idea.
Different surface details.
Manufacturing and maintenance
Open loop examples:
- “Bearing noise on Line 2” (contained, needs vibration check)
- “PM skipped due to access” (needs reschedule)
- “Parts short” (needs kitting)
- vibration reading captured and reviewed
- PM window rebooked and completed
- parts received and installed
Construction and site operations
Open loop examples:
- “Delivery delayed, crane rescheduled”
- “Access blocked in Area C”
- “RFI sent, awaiting response”
- updated ETA confirmed + resequence approved
- access cleared + crew reallocated
- RFI answered + plan updated
Logistics and warehousing
Open loop examples:
- “Trailer damage found”
- “Dock door intermittent fault”
- “Carrier dispute opened”
- photos attached + claim submitted
- maintenance ticket closed + retest done
- dispute resolved + credits applied
Healthcare and home services
Open loop examples (as your policy allows):
- “Change in condition, needs follow-up call”
- “Medication refill issue”
- “Environment risk observed”
- call-back completed + outcome recorded
- refill confirmed + next check-in set
- risk mitigated or escalated
Mini case study vignette: the vendor follow-up that stopped vanishing
A multi-site facilities team had a repeating problem:
- someone reported an issue midweek
- a vendor was contacted
- the weekly report said “vendor pending”
- next week, nobody could tell if it was still pending, already fixed, or quietly dropped
They piloted Voiz Report with one rule:
If an update is not closed, it must include a close-out condition.
A typical micro-report became:
- location
- what changed
- impact
- next owner
- due time
- close-out condition (what proof means it’s done)
A template you can steal: “Open Loop Update (45 seconds)”
Use this when work spans multiple days (which is most real work).
- Where are you? (site / area / asset / job)
- What changed? (one sentence)
- Impact (safety / quality / downtime / customer / cost)
- Is this closed or open?
- If open: next step + owner + due time
- Close-out condition: what evidence means “done”? (photo, measurement, customer confirmation, inspection, retest)
CTA
Pick one category that keeps showing up as “in progress” in your weekly report (vendor follow-ups, parts, safety fixes, customer callbacks, rework).
For 10 days, switch it to an open-loop Voiz Report template:
- every update is either closed, or it has an owner + due time + close-out condition
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